Shipping Rates & Policies

Shipping Rates

All items will be carefully packed and shipped in envelope/box. Shipping and handling charges are inclusive of wrapping, packaging and postage charges. After receipt of your full payment, your orders will be processed and shipped within seven (7) business days, unless otherwise stated.

We currently ship within Malaysia only via Pos Laju. Please note that signature is required upon delivery via Pos Laju.

Please note that the service transit times as set out in the below table are estimates provided by the carrier, exclusive of weekends and public holidays. The actual delivery may vary with package origin and destination, particularly during peak/ holiday seasons.

Within Peninsula Malaysia
Within 1 to 3 business days

  • 1 item – RM7.00
  • 2 items – RM8.00
  • 3 items – RM9.00
  • 4 items – RM10.00
  • 5 items – RM11.00
  • Above 5 items – Contact us!
  • Sabah & Sarawak
    Within 1 to 3 business days

  • 1 item – RM8.00
  • 2 items – RM9.00
  • 3 items – RM10.00
  • 4 items – RM11.00
  • 5 items – RM12.00
  • Above 5 items – Contact us!
  • We will provide you a confirmation of your order being shipped including the registered tracking number, if applicable. If you have not received your shipment after four (4) weeks, please contact us so that we can request a tracing report from the post office.

    Ordering

    We are as accurate as possible in describing every item. If you have any questions, please contact us before you make any purchase and we are happy to answer your queries. Adjustment or customisation is available upon request. Please contact us if you require this service. All prices do not include shipping and handling charges. All orders will be processed within seven (7) working days upon receipt of your orders. We will only entertain serious and genuine buyers!

    Currencies

    All prices on this site are given and charged in Malaysian Ringgit.

    Payment

    We accept local bank transfer and direct banking (via atm transfer, online banking or deposit over counter) to our CIMB Bank in Malaysian Ringgit (RM). Upon confirmation of your order, you are required to make payment within three (3) days otherwise your order would be cancelled and you will be blacklisted!

    Returns, Refunds and Exchanges

    All sales are final. Items sold are neither refundable nor exchangeable. If any item reaches you in damaged condition, please notify us within THREE (3) days of receipt and we will work with you for a resolution. We cannot accept any responsible or liabilities for items lost/damaged in transit but we will attempt to file for compensation on your behalf, if possible.

    Your Privacy

    Tutu.My does not share your name, address, email address, purchasing history, credit card information, or any other personal information with any business or person outside our company.

    About Tutu.My

    We make tutus for newborns to little girls. We truly believe that every girls deserves to have a tutu in her closet. Every little girls enjoys to twirl, to dance, to pretend to be a ballerina or to feel like a princess/fairy! Read more...

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